Returns & Exchanges
At Thrive, we stand behind the quality of our fresh products; if you are not completely satisfied with your order, we offer a hassle-free return or credit process within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Document the Issue
For quality concerns or damaged goods, please upload a clear photo of the item and its packaging to help us improve.
Pack with Care
Place the items in their original packaging, ensuring they are securely sealed to prevent leaks or damage during transit.
Receive Your Refund
Once our team verifies your request, a full refund or store credit will be issued to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing