Frequently Asked Questions
Everything you need to know about your Thrive orders.
How do you ensure the freshness of your food products?
We work directly with local farms and certified suppliers to source ingredients daily. All perishable items are stored in temperature-controlled environments and shipped in insulated packaging with cold packs to maintain peak freshness during transit.
Where does Thrive ship to?
Currently, we ship to all 48 contiguous states in the US. We offer standard and expedited shipping options, with free delivery on all orders over $50.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact our support team within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary restrictions?
Yes, we offer a wide range of organic, gluten-free, vegan, and keto-friendly products. You can use our website filters to shop by dietary preference and view full ingredient lists on every product page.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment in real-time. You can also track your order through the 'My Account' section on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.